ASEAN solution for Indonesian businesses trading in ASEAN Supported by the EU

Kawasan Perkantoran SCBD di Jakarta
Kawasan Perkantoran SCBD di Jakarta (KalderaNews/JS de Britto)

JAKARTA, – The private sector in Indonesia has been encouraged to take advantage of the ASEAN Solutions for Investments, Services and Trade (ASSIST) to address intra-ASEAN trading problems, and enable companies to fully benefit from the ASEAN Economic Community (AEC) and the free movement of goods and services across ASEAN.

ASSIST is a free online facility, developed by ASEAN with the financial support of the European Union under the ARISE Plus programme. It allows businesses to lodge ecomplaints directly with ASEAN Member State Governments when they encounter exporting problems to other ASEAN countries.


“Trade facilitation and regulatory transparency are the drivers for ASEAN regional economic integration,” stated Ambassador Francisco Fontan of the EU Mission to ASEAN ahead of a series of outreach events, organised by the EU, for government and private sector representatives in Vientiane, Naypyidaw, Bangkok, Jakarta, Singapore, Manila and Ha Noi. These two-day workshops aim at training the government authorities in ASEAN Member States and sensitise the private sector.

The ASSIST mechanics are simple, cost-effective and meant to provide complainants with solutions to their problems within 60 days. Confidentiality and anonymity are guaranteed, if needed be. Thanks to ASSIST, the private sector will be able to better cooperate with ASEAN Member States in identifying and addressing Non-Tariff Measures, including measures affecting quantities traded and prices, and aiming at removing Non-Tariff-Barriers within the region.

During the Outreach Event in Jakarta, Mr. Raffaele Quarto, Head of Trade at the EU Delegation to Indonesia, said that “ASSIST is designed for the private sector and we consider it an instrument to facilitate the growth of intra-ASEAN trade. It is also a key tool for businesses to engage with ASEAN governments and resolve cross-border trade problems through a simple procedure. We encourage the Indonesian business community to take full advantage of this free online tool”.

This two-day event in Jakarta aimed at training government officials from Indonesia and Malaysia, the Focal Points for ASSIST Trade in Services (i.e. Department of Trade of the Ministry of Commerce) and other relevant authorities (i.e. Ministries and agencies with competence on trade in services) to manage future ASSIST cases. The event also sensitised the representatives of the Indonesian private sector, including KADIN and its affiliated trade associations, and the EuroCham Indonesia.

ASSIST for Trade in good is readily available. ASSIST for Trade in Services will be officially launched on 1 May 2019. (JS)

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